Loom Signs FAQ
We’re here to make things easy, inspiring, and hassle-free. From selecting your perfect sign to adding those final custom touches, every step is designed with you in mind. Think of this page as your personal guide - ready to help you create something bold, beautiful, and uniquely yours.
Ordering Process
How should I create an account?
- To create an account, click the Sign Up button at the top right corner and fill in your basic details. You’ll get access to order history, saved designs, and faster checkout.
How can I place an order with Loom Signs?
- Browse through our product catalog.
- Select your desired sign type.
- Customize it using our design tool.
- Add it to your cart.
- Check out and make your payment.
Can I place an order without registering?
- Yes! You’re welcome to check out as a guest. Creating an account is optional, but it does make it easier to track your orders and save your designs for later.
Can I modify my order after submission?
- Yes, you can make changes within 2 hours of placing your order. Just reach out to our support team, and we’ll be happy to assist you.
Can I cancel my order?
- You can cancel your order within 1 hour of placing it. After that, it may already be in production and no longer eligible for cancellation.
What happens after I place my order?
- Once your order is placed, our process begins right away:
- Our design team carefully reviews your file.
- If the quality isn’t ideal, we’ll reach out for a higher-resolution version.
- If that’s not available, our team will enhance it to the best possible standard.
- Once approved, we move forward with production.
- Your sign is then carefully packaged and shipped straight to your door.
Why didn’t I receive my order confirmation?
- Check your spam folder or ensure your email was entered correctly. If the issue persists, contact our support team.
Payment
What payment methods do you accept?
- We accept Visa, Mastercard, Discover, American Express, and PayPal.
How do I know it’s safe to enter my credit card information?
- Your security is our priority. Our website uses advanced SSL (Secure Sockets Layer) encryption to protect your personal and payment information at every step. All transactions are processed through trusted, PCI-compliant payment gateways to ensure complete safety.
Can I get a receipt or invoice after payment?
- Yes. You’ll receive a digital receipt via email after payment. You can also request a copy from our support team.
How can I place an order if my organization is tax-exempt?
- At checkout, you can apply for tax-exempt status. Make sure to have your tax ID. We'll also need you to send your tax certificate to our support team so that we can process it.
Are state taxes charged?
- Yes, we charge sales tax where applicable.
Do you offer any discounts or promo codes?
- Yes, we do! Keep an eye out on our site or create an account to subscribe to our emails for current promotions.
Products & Customizations
Are your signs durable?
- Absolutely. Our signs are made with high-quality materials designed to last in both indoor and outdoor environments.
What customization options are available?
- You can personalize:
- Sizes: Small to oversized formats
- Shapes: Square, rectangular, circular, custom cut
- Materials: Acrylic, PVC, aluminum, foam board, etc.
- Finishes: Matte, gloss, brushed, frosted, etc.
What kind of printing technology do you use?
- We use full-color UV printing for vibrant, fade-resistant visuals.
Design Tool & Assistance
How does the design tool work?
- Our tool is beginner-friendly and provides a step-by-step guide for each product. You’ll be designing like a pro in no time.
Can I upload my own design file?
- Yes! You can upload your own files directly in the customization process.
What file types do you accept?
- We accept a variety of file formats including .JPG, .PNG, .SVG, .PDF, .AI, .EPS, and more.
Can I save my design and return later?
- Of course. Just make sure you’re signed into your account to save your work.
What if I can’t design my sign on my own? Can you help?
- Yes! Our support team and designers are here to assist you at no extra cost.
What if I entered the wrong information on my design?
- Contact us immediately. If your order hasn’t gone into production, we’ll make the correction for you.
Shipping
Shipping is fast and secure. Costs and delivery time depend on the product and your location. Orders typically ship within 1–2 business days.
For full details, visit our Shipping Page.
For full details, visit our Shipping Page.
Returns & Refunds
All signs are custom-made and therefore non-returnable. Refunds are possible only if the item is damaged, defective, or not as described.
More info: Returns & Refunds Policy.
More info: Returns & Refunds Policy.
Need more information? Our team is happy to assist.
If you have questions or need help designing your sign, our team is here for you. We also invite you to browse our blog for tips on choosing the right colors, fonts, and materials.
Contact us
Phone: 844-388-2422
Email: [email protected]
Email: [email protected]