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Returns & Refunds Policy
If there's an issue with your delivery, please notify us as soon as possible; ideally within five (5) days of receiving your order. You can reach out by emailing us at [email protected] or by calling us at 844-388-2422. We’ll carefully review the situation, and if it’s determined that the issue resulted from an error on our end, we’ll gladly either issue a refund or reprint and ship your order at no added cost.
Unfortunately, if the problem occurred due to customer error, we're unable to process refunds or reprints.
When placing an order, please understand that all sales are final. It is the customer’s responsibility to double-check all design elements, including spelling, layout, and imagery, before approving the digital proof. Once your approval is submitted, our production process starts automatically and cannot be reversed.
In the case of damaged items, we kindly ask that you take clear photographs of the product, its packaging, and shipping label, then send them to us via email at [email protected].
Should there be any inconsistencies between your final design proof and the received product, please send us a photo of the item in question. Once confirmed, we’ll either refund your payment in full or provide a corrected replacement at no additional cost.
Please note that because all products are custom-made to your specifications, we cannot accept returns for resale or refund unless the issue falls under the circumstances mentioned above.
Unfortunately, if the problem occurred due to customer error, we're unable to process refunds or reprints.
When placing an order, please understand that all sales are final. It is the customer’s responsibility to double-check all design elements, including spelling, layout, and imagery, before approving the digital proof. Once your approval is submitted, our production process starts automatically and cannot be reversed.
In the case of damaged items, we kindly ask that you take clear photographs of the product, its packaging, and shipping label, then send them to us via email at [email protected].
- If the damage is found to have occurred during shipping, we’ll coordinate directly with our courier to resolve the claim. In the meantime, we’ll move forward with a reprint or refund and ensure your product is delivered within the standard timeframe.
- Damage caused after delivery, such as during the unboxing process, handling, or installation, is not covered under our policy
Should there be any inconsistencies between your final design proof and the received product, please send us a photo of the item in question. Once confirmed, we’ll either refund your payment in full or provide a corrected replacement at no additional cost.
Please note that because all products are custom-made to your specifications, we cannot accept returns for resale or refund unless the issue falls under the circumstances mentioned above.
Frequently Asked Questions
- Yes, personalized and custom products are not eligible for return. Since these items are made to your specific design, they cannot be repurposed for resale. Please review your order carefully before confirming. However, stands or accessories may be returned or exchanged if they are still in their original packaging and have not been used or damaged.
- If the return is due to a mistake on our part, we will cover the return shipping costs. However, if the return is due to an error on your part, you will be responsible for the return shipping fees.
- Exchanges are only possible for standard, non-printable items such as stands and accessories. For printed products, if there is an issue with your order that we are responsible for, such as a mismatch with your digital proof or a damaged product. Please reach out to us within 5 days of delivery for assistance.
- To initiate a refund, return, or exchange, or discuss any issues with your order, please contact our customer support team by emailing [email protected] or calling 844-388-2422. Be sure to include any relevant photos or details about the issue to help us resolve it quickly.
- We understand that color differences between what you see online and the actual product can be disappointing. Please note that due to variations in monitor settings and display calibrations, there may be up to a 15% difference between how colors appear on screen and the physical product.